British Military Collections sells and ships to customers in the United Kingdom only. This Returns Policy explains how returns, refunds and exchanges work for items purchased through our website.
If you have any questions, please contact us via email sales@britishmilitarycollections.co.uk.
1) Change of mind (online orders)
If you are a consumer buying online, you have the right to cancel your order for most items within 14 days of receiving your goods.
- To cancel, email us with your order number and the item(s) you want to return.
- You then have a further 14 days to return the item(s) to us.
Condition of returns: Items must be returned unused, in original condition, and with all packaging, accessories and documentation included.
Return postage: You are responsible for return postage costs unless the item is faulty or we sent the wrong item.
Refunds: Once we receive and check the return, we will refund the price paid for the item(s) and the standard outbound delivery cost (if applicable), in line with consumer rights. Refunds are made to the original payment method.
2) Items excluded from change of mind returns
For hygiene, personalisation and bespoke work reasons, the following are not eligible for a change of mind return, unless faulty:
- Personalised or engraved items, including blades, engraved plates and any customised wording
- Bespoke or made-to-measure items, including custom display cases, plaques, mounts or packaging made to your specification
- Services, including refurbishment work, once the service has been carried out (and in some cases once work has started, if you requested an urgent start)
If you are unsure whether your item is bespoke or personalised, please contact us before ordering.
3) Faulty, damaged or incorrect items
If your item is faulty, damaged in transit, or you believe you have received the wrong item, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging (where relevant)
We will advise the next steps. Where appropriate, we will offer a repair, replacement or refund in line with your statutory rights.
4) How to return an item
- Email sales@britishmilitarycollections.co.uk with your order number and reason for return.
- We will confirm the return details and provide return instructions.
- Package the item securely to prevent damage in transit.
- Send the parcel using a tracked service and keep your proof of postage.
5) Refund timescales
After your return is received and inspected, refunds are normally processed promptly. Your bank or card provider may take additional time to show the refund.
6) UK only
We sell and ship to UK addresses only. Returns must be sent from within the UK, unless we agree otherwise in writing.
7) Contact
British Military Collections
Email: sales@britishmilitarycollections.co.uk
If you tell me what courier and shipping method you will use (for example Royal Mail Tracked, DPD, Parcelforce), I can tailor the wording to match your process.